Careers - Service Advisor
Full-time | 1st Shift | Richfield, OH
FULL JOB
DESCRIPTION
The primary
responsibility of Service Administrator is to assist the Service Department
Manager with repair status communication to owner operators and companies
concerning their truck repairs.
BENEFITS
- Competitive Pay
- Paid Time Off
- 401(k) with company match
- Health/Dental/Vision/Life/Accident/Critical Care Insurance
- Employee discounts
- Opportunities for career advancement
QUALIFICATIONS/RESPONSIBILITIES
- Schedule, quote and assign work as required to run the Service Department as efficiently and profitably as possible. Follow up with customers as necessary.
- Correctly communicate Kenworth warranty parameters and policies to customers as it applies to each service request.
- Work with Warranty Administrator to assure the timely and accurate filing of claims and jobs are completed with-in the labor guidelines payable by the O.E.M.
- Verify any and all trucks through S.I.R. for delivery dates and/or any possible extended warranty. Up-sell to customer any additional work that we discover is needed during Federal Inspections, additional repairs outside the scope of normal P.D.I, mechanics inspection while performing routine jobs, etc.
- Coordinate with Sales Department regarding the receipt and delivery of all trucks, assuring that proper procedures and paperwork policies are adhered to.
- Keep Credit Manager & General Manager informed on shop bills, which might exceed the customer’s credit limit and get required approval.
- Have Service Manager’s approve department purchases not previously assigned or authorized.
- Analyze the market potential for all department services such as quick lube changes or contract maintenance.
- Allocate time each day to call a minimum of five new fleet customers to generate and develop new contract maintenance and express lube business. Also make calls to follow up with recent service customers to make sure they are satisfied with the work that was performed.
- Oversee status of tool bin and technician part counter on a weekly basis to maintain the most effective support of the Service Shop.
- Inform the service manager about new accounts or customers and ensure that a favorable first impression is achieved. Communicate any special allowances or needs that the customer was promised and follow up to assure we did what we said we would.
- Allow for flexibility in schedule to be available two Saturday’s a month and be able to cover the 2nd shift foreman’s vacation time.
- Promote the dealership’s Premier Care participation by signing people up for the Premier Care Roadside Assistance program.
- Assist the Service Manager in implementing and achieving the goals and standards outlined by the Kenworth Dealer Excellence program as it pertains to the Service Department.
- Close the majority of repair orders in 24 hours. Challenge and monitor any that remain open more than 24 hours with the goal of keeping them to a minimum.
- Additional duties may be added as needed.
- Abides by the company Drug Free Policy.
- Customer Lounge
- Service Shop
- Service Offices
- Maintain Service Department Pick Up Truck.
- Schedule Oil Changes and other necessary service.
- Schedule washing and interior cleaning.